InvoiceCloud, a digital billing and payment solutions provider, has announced a three-year growth plan involving an investment of approximately ₹350 crore to strengthen its global innovation hub in Hyderabad. According to reports from The Hindu, the plan will support team expansion, infrastructure development, artificial intelligence initiatives and product development, building on the India team's contributions to solutions for InvoiceCloud's customers. CEO Kevin O'Brien emphasized that "Hyderabad is becoming a bigger part of how we build for our customers, and that's being driven by the results the team is delivering." He added that "This investment gives us the people, technology and capacity to build on that progress over the next three years."
Since establishing operations in Hyderabad in 2024, InvoiceCloud has grown its India team to more than 250 employees. As reported by The Hindu, the team is expected to reach 300 employees by the end of 2026, with further growth planned over the next three years. More than 70 per cent of employees in India work in engineering and product roles, supporting AI, platform engineering and product development initiatives. Senior Vice President and India Site Leader Biju Davis highlighted the team's rapid innovation capabilities, noting that "The team in Hyderabad took the Service Module, our agentic AI self-service capability for consumers, from development to launch in under six months."
InvoiceCloud's Hyderabad teams are advancing the company's AI roadmap across product development, customer experience, platform reliability and technology modernisation. According to The Hindu, per-engineer productivity has increased 120 per cent year-on-year, which the company attributed largely to AI tools and processes, helping teams build and deploy solutions faster. The Hyderabad team also developed InvoiceCloud's agentic AI customer self-service capability, which was launched in under six months, demonstrating the combination of strong engineering talent with AI to solve customer problems and move faster.
InvoiceCloud has expanded its Hyderabad footprint by 50 per cent to 33,000 square feet, providing additional space for its engineering, product and AI teams. As reported by The Hindu, the new floor features a permanent mural co-created over four days by InvoiceCloud employees and the Aravani Art Project, a public art collective that creates murals across India. The inauguration brought together more than 20 leaders from InvoiceCloud's US headquarters and India team, including CEO Kevin O'Brien, Chief People Officer Jessi Marcoff, Chief Technology Officer Jed Maczuba, Chief Product Officer Steve Schult, and Senior Vice President Biju Davis.
Headquartered in the US, InvoiceCloud serves more than 3,250 customers across the utility, government and insurance industries and processes over $40 billion in payments annually. According to The Hindu, CEO Kevin O'Brien stated that "This investment gives us the people, technology and capacity to build on that progress over the next three years." The company provides modern digital payment, customer engagement, and outbound disbursement solutions, leading in the electronic bill presentment and payment (EBPP) space. InvoiceCloud's SaaS platform enables continuous enhancements to the customer experience, resulting in higher digital payment, AutoPay, and paperless adoption rates.
