According to reports from Business Standard, Pine Labs has announced the appointment of Jayaram Karthik as its Chief Operations Officer. In this strategic role, Karthik will be responsible for leading operations and merchant experiences across India and International markets. The appointment represents a significant strengthening of the company's operational leadership team as it prepares for its next phase of growth, with Karthik tasked with building technology-enabled operating models that deliver seamless, trusted, and locally relevant journeys across the group. As per Business Standard, the appointment comes as the company looks to build a unified operational excellence model to scale its global footprint effectively.
As reported by Business Standard, Jayaram Karthik brings over 25 years of experience across operations, risk, analytics and technology to his new role. His previous leadership positions include roles at American Express, Citibank, Amazon, Tata and Razorpay. Prior to joining Pine Labs, he led large-scale operational transformation and mandates, strengthening the companies' operating models. At these companies, he worked on scaling operations, improving operating models, and standardising merchant journeys end-to-end. This extensive background in fintech and technology operations positions him well to drive operational excellence across Pine Labs' expanding global footprint. According to Business Standard, Karthik stated that "Pine Labs has built an impressive global business, and I look forward to helping scale the operational foundation that will enable the company to grow faster, standardization to serve customers better and build lasting trust across markets."
According to Business Standard, Karthik will lead operations and merchant experiences across Pine Labs' 20-country footprint. His role encompasses overseeing operations and merchant experiences across both domestic and international markets, positioning him to drive operational excellence across Pine Labs' expanding global presence. This global mandate reflects the company's commitment to building robust operational infrastructure to support its expanding business operations and market presence across multiple geographic regions. The appointment comes as the company operates across more than 20 countries and building a unified operational excellence model is now central to how they scale that footprint.
Commenting on the appointment, B Amrish Rau, CEO of Pine Labs, stated that "Today, Pine Labs operates across more than 20 countries and building a unified operational excellence model is now central to how we scale that footprint. Jayaram's deep expertise in streamlining complex operating processes for high-growth businesses will help us strengthen the foundation required for our next phase of global growth." As reported by Business Standard, Rau emphasized that Karthik's deep expertise in streamlining complex operating processes for high-growth businesses will help strengthen the foundation required for Pine Labs' next phase of global growth. The appointment comes as the company strengthens its operational capabilities to support its expanding business operations and market presence.
According to Business Standard, Pine Labs reported a fourfold jump in consolidated net profit for Q1FY27, reaching ₹19.57 crore compared to ₹4.79 crore in the same quarter last year (Q1FY26). However, on a quarter-on-quarter basis, the company saw its profit decline 67% from ₹59.36 crore in Q4FY26. The company's effective tax rate for the quarter was higher at 48%, resulting in a lower flow-through from pre-tax profit to net profit. The company expects the tax rate to taper to 28-30% for the full year FY27, and to normalise to around 25-26% from FY28. The strong quarterly performance comes as the company continues to expand its global operations and strengthen its operational foundation under Karthik's leadership.
