Zerodha users experienced significant disruptions on Friday as average prices for MCX commodity positions, including gold, silver and crude oil, were showing as 'NA/0' on the Kite app. According to reports from The Economic Times, many traders complained that their commodity positions appeared as zero on the platform, with one user specifically asking about silver and gold contract purchase prices not being visible in their account. The outage occurred during active international market trading hours, causing frustration among users who were unable to monitor their positions. As per Business Upturn, the problem did not appear to be a complete shutdown of commodity trading, but rather a major file feed and reporting problem that affected the flow of position and trade related information from MCX to brokerage platforms.
MCX acknowledged the delay in dispatching the daily trade file for September 17, 2026, as confirmed by the exchange's response to The Economic Times. The exchange stated that there was a delay in sending daily trade files for September 17, 2026 to some members from the clearing corporation (CCL), which has since been resolved. According to The Economic Times, some brokers did not receive the files until late Friday morning, highlighting the delayed nature of the reporting issue. The files contain trade data from the previous trading session and are made available to members before the start of the next session, making their timely delivery crucial for proper position monitoring.
Several users took to social media to express their frustration with the platform outage, with traders facing significant challenges due to the delay in end-of-day trade files from MCX. According to The Economic Times, traders were unable to view or square off positions in commodities traded on the exchange, prompting widespread complaints on social media platforms. The situation led to an outcry as traders were unable to settle their positions, with users sharing screenshots showing their commodity position average prices appearing as zero. As per Business Upturn, traders described the problem as similar to file upload and reporting problems reported on previous occasions, with delays creating confusion because users may be unable to see the correct acquisition price or updated position details on their trading applications.
This outage occurred days after BSE experienced a brief outage that affected one partition of the cash segment and the scrips mapped to it on Sensex's weekly F&O expiry day. As reported by The Economic Times, this recent incident adds to concerns about exchange system reliability during high-volume trading periods. According to Business Upturn, MCX has faced repeated technical and operational disruptions, including delayed files, order status problems and full trading outages. The timing of the Zerodha outage during active international market hours further compounded the impact on traders who rely on real-time position monitoring for their commodity investments. MCX shares may remain under market scrutiny as investors await clarity on the cause of the glitch, the time taken to restore normal reporting and whether the disruption affected brokers beyond Zerodha.
