Hexaware Technologies shares surged as much as 7.02% to an intraday high of ₹551 following the announcement of its new AI platform launch, as reported by Business Standard. At 11:28 AM, the stock was trading at ₹529.75, up 2.89% from the previous close on the BSE. The company's market capitalisation stood at ₹32,316.64 crore as of July 1, 2026. The rally tracked investor enthusiasm after the company introduced Tensai® for Reasoning Ops, described as the first generally available stage of its Tensai® Agentic ITOps platform. The stock later pared some gains but continued to trade firmly in positive territory, with the benchmark NSE Nifty50 trading at 24,011, up 145 points.
Hexaware Technologies has launched Tensai® for Reasoning Ops, the first generally available operating stage of its Tensai® Agentic ITOps platform. According to reports from CNBC TV18, the platform enables AI agents to read live operational signals, reason over enterprise context and recommend evidence-backed actions, while human experts validate and execute those recommendations. The company stated that the platform is designed to help enterprises move from resolving IT issues faster to reducing demand for support altogether. As per PRNewswire, the platform represents a first step toward operations that remove demand rather than simply resolve it faster, closing the gap left by fragmented tools and siloed knowledge that traditional automation cannot address. For a decade, enterprises have relied on scripts and runbooks that automate tasks but cannot reason, interpret context, or work across systems—leaving fragmented tools, siloed knowledge, and a gap in system-level intelligence.
In a significant strategic move, Hexaware Technologies has been appointed as an Anthropic Authorised Reseller for Amazon Bedrock, joining a select group of global technology partners authorized to sell, integrate, and support Anthropic's Claude family of artificial intelligence models for enterprise customers. As an authorized reseller, Hexaware will be able to provide end-to-end services around Anthropic's Claude models, including consulting, implementation, integration, customization, and ongoing support. The partnership enables the company to deliver advanced generative AI capabilities to organizations worldwide through Amazon Bedrock, with the collaboration expected to accelerate enterprise adoption of generative AI by helping organizations deploy secure and scalable AI solutions tailored to business-specific requirements.
The platform operates through a continuous loop covering detection, evaluation, verification, action and learning, with decisions based on operational signals and enterprise context. The company has built the platform on four key principles: evidence-based recommendations, policy-aware decision-making, cross-tower reasoning across operational silos and continuous learning from validated outcomes. According to PRNewswire, the platform grounds decisions in operational context from observability, configuration management database (CMDB), topology, change and dependency data, with agents reasoning across signals, context, and policy instead of relying solely on scripted automation. The platform addresses limitations of traditional automation by using operational data to support decision-making. Four key principles set the model apart: evidence first (no recommendation without supporting signal and context), policy-aware (every decision checked against risk and policy before reaching human), cross-tower (agents reason across silos that humans and scripts treat as separate), and self-improving (every validated outcome makes the next decision better).
According to CNBC TV18, the platform is benchmarked to target significant improvements across key metrics when measured against each customer's pre-AI baseline. The company expects to achieve 25–40% faster mean time to resolution (MTTR), 35–45% lower manual intervention, 10–18% lower cost-to-serve, 10–20% improvement in SLA performance and user experience, and 5–12% reduction in incident demand. As per PRNewswire, the platform is benchmarked to target 25–40% faster MTTR, 35–45% lower manual touch, 10–18% lower cost-to-serve, 10–20% better SLA and user experience, and 5–12% lower incident demand. The company noted that actual results will vary by customer environment and will be validated through customer-specific baselining and the Tensai® Customer Value Scorecard. Early outcomes focus on improving operational efficiency, service quality, and demand reduction.
R Srikrishna, CEO & Executive Director, Hexaware, stated that the platform assists enterprises in moving from reactive support to autonomous, self-healing IT operations, with the integration of reasoning, evidence, and governance helping clients reduce manual intervention and improve SLA reliability. Siddharth Dhar, President & Global Head – AI at Hexaware, noted that the solution enables organizations to address the causes of demand rather than merely responding to it, thereby reducing predictable demand before it enters the IT operations queue. According to Business Standard, the platform is currently being positioned for mid-to-large enterprise deployments and marks the initial phase of a broader maturity framework for IT operations spanning traditional, automation, autonomous and preventive models. The platform represents the first live stage in its Tensai® maturity journey from Traditional Ops and Automation Ops to Autonomous Ops and Preventive Ops, with the Anthropic partnership further strengthening Hexaware's long-term focus on artificial intelligence as a core business growth driver.
