DoorDash has officially opened its first India office in Hyderabad, establishing a global tech centre as part of its expanding presence in the country. The American food delivery giant is starting operations with around 500 employees at this new facility, with plans to expand the workforce to more than 3,000 over the next two years. According to reports from PTI, Telangana Industries and Commerce Minister D Sridhar Babu inaugurated the facility alongside Ravi Inukonda, Chief Financial Officer at DoorDash, Jenna Kohnke, Senior Director, Workforce Strategy and Talent Acquisition Operations at DoorDash and Sai Krishna, IT Advisor to Telangana government. The Hyderabad talent hub will support DoorDash's global operations, marking a significant expansion into the Indian market for the US-based company.
The new India office is expected to create 3,000 jobs over the next two years, as reported by PTI. The positions will be distributed across the Customer Experience and Integrity (CXI) teams and General and Administrative teams, which will handle customer service and operational integrity functions for DoorDash's global operations. This substantial employment generation reflects the company's commitment to establishing a significant presence in the Indian market through local operations, with the facility serving as one of only three DoorDash-owned CXI centres globally, alongside facilities in Tempe, Arizona, and Mexico City. The centre will initially focus on customer support and administrative functions, adding to Hyderabad's growing roster of global capability centres. As per DoorDash's press release, the Hyderabad hub is expected to grow to a 3,000-plus strong headcount, bringing global capabilities in hyperlocal commerce, customer experience, technology and operations to Hyderabad.
The Hyderabad facility will serve as a global tech centre for DoorDash, as reported by PTI. The office will initially focus on supporting the company's existing operations while potentially expanding into new areas of DoorDash's business. The centre will serve as an internal customer support hub and could eventually add specialised capabilities in areas such as integrity, fraud review and technical operations. This strategic location in India's technology hub positions the company to leverage local talent and operational capabilities for its global operations, with DoorDash's India employees supporting a global platform that serves more than 56 million monthly active consumers across countries with a combined population reaching over one billion people. Jenna Kohnke, Senior Director, Workforce Strategy and Talent Acquisition Operations at DoorDash, stated that "Establishing DoorDash's first hub in India is an important milestone in expanding our global operations network. We look forward to creating meaningful career opportunities and building alongside the incredible talent in the region."
Hyderabad's talent pool and technology ecosystem were key factors in DoorDash's decision to establish its India operations in the city, according to PTI reports. The city has become a leading tech hub for hyperlocal digital commerce companies such as Amazon, Walmart, FedEx and Uber. Telangana IT and industries minister D Sridhar Babu highlighted that the investment reflects Hyderabad's emergence as a global talent hub, stating that DoorDash choosing Hyderabad to build capabilities to drive its rapid growth is a strong validation of how the city has evolved as a global talent hub. The state targets more than 100 more GCCs that could create over 1 lakh high-value jobs and more than 3 lakh indirect jobs. The government expects the number of people working in GCCs in Hyderabad to reach 10 lakh by 2029. The facility is located in the HITEC City area, positioning it strategically within India's growing global capability centre ecosystem.
India has emerged as the world's largest GCC hub, with more than 2,100 centres employing about 2.36 million people and generating nearly $100 billion in revenue, according to a 2026 report by Nasscom-Zinnov. DoorDash joins companies such as Costco, McDonald's, Charles Schwab, Marriott and Southwest Airlines that have opened offshore centres in Hyderabad over the past few months. Companies are exploring alternative avenues in offshore tech hubs, called global capability centres (GCCs), to cut costs and reduce their dependence on external IT contractors. The Hyderabad centre's location in HITEC City positions it strategically within India's growing global capability centre ecosystem, which currently hosts more than 500 GCCs that employ over 5 lakh people. Under its broader GCC expansion strategy, the government aims to attract over 100 additional centres, creating more than one lakh high-value jobs and generating over three lakh indirect jobs.
