askfuzz.ai ("we", "our", or "us") is a financial AI assistant platform that enables users to receive algorithmic responses to financial queries. The Platform is committed to protecting your privacy and handling your information responsibly in compliance with applicable Indian laws, including the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, Our Privacy Policy outlines how we collect, use, and disclose your personal information when you use our website. It also describes your privacy rights.
Information We Collect:
a. User Inputs: When you use askfuzz.ai, you may enter text such as questions, prompts, or feedback. These inputs might include financial information, but we strongly advise you not to share any personally identifiable or sensitive details like your bank account numbers, Aadhaar, or passwords while using the platform.
b. Identity and Contact Information: If you choose to sign up for updates or reach out to us, we may collect your name, email address, and phone number. We may also assign a unique identifier (like “USER12345”) to help us manage usage internally.
c. Inputs and Outputs: When you use askfuzz.ai, you enter text such as financial queries, prompts, or feedback (“Inputs”), and the platform generates a response (“Output”) based on what you type. If you include any personal information in your Inputs, it may be reflected in the Outputs as well. While we't require personal details to use the platform, we strongly recommend avoiding sensitive data like Aadhaar numbers, bank account details, or passwords.
d. Feedback and Usage: If you rate a response, leave a comment, or provide suggestions, we collect that as feedback to improve askfuzz.ai. In some cases, we may store the related conversation to understand context and enhance future performance.
e. Technical and Usage Data: We also collect technical details like your IP address, browser type, device information, and how you interact with the platform — such as time spent or features used. This helps us analyze trends, fix bugs, and improve your overall experience.
f. Communication Data: If you contact us through email, a chatbot, or a support form, we collect your contact details and the contents of your message so we can respond to your query.
How We Use the Data:
We use the information you provide to deliver accurate responses and improve how askfuzz.ai works. The information is used to run and maintain askfuzz.ai, make sure everything works smoothly, and provide you with support if you need help. This includes using data for debugging issues, running analytics, and enhancing the overall performance of the platform. We also monitor usage to prevent abuse and ensure we’re complying with applicable laws. If you’ve chosen to share your contact details, we may use them to get in touch with you when needed. We process your data based on legitimate interest and, where applicable, your consent, as defined under the Digital Personal Data Protection Act, 2023.
The collected information also helps us improve the platform, develop new features, and carry out research to better understand user needs. We use this data to keep the platform secure, prevent misuse, and meet our legal and compliance obligations
We do not sell or rent your personal information to anyone. In certain cases, we may share your data with trusted service providers like cloud hosting platforms or analytics tools strictly for operating and improving askfuzz.ai, and always under strong data protection agreements. We may also share information with government authorities or regulators, but only if required to do so under Indian law or by a court order.
Data Retention and Security
We retain your data only for as long as it is necessary to fulfill the purposes outlined in this policy or as required under applicable law. To protect your information, we use industry-standard security measures, including encryption, secure storage systems, and role-based access controls. In some cases, we may anonymize and aggregate your data for analytics, research, or to improve the performance of askfuzz.ai, ensuring that your personal identity remains protected.
Rights Available Under Indian Law
Under the Digital Personal Data Protection Act, 2023, you have several rights in relation to your personal data. You have the right to access and review the information we hold about you. You may also request that we correct or delete your data if it is inaccurate or no longer required. Such deletion is also possible from your end, whenever required. Where applicable, you may withdraw your consent for specific types of data processing. If you have concerns about how your data is being handled, you have the right to file a grievance with our
Grievance Officer: Alok Pandey
Children's Privacy
By accessing or using the platform, you confirm that you meet these criteria and that you will use Fuzz in compliance with all applicable Indian laws and regulations. Users under the age of 18 may use the Platform with mandatory parental supervision and consent. We do not knowingly collect or process personal data from individuals under the age of 18. If you are a minor or believe that someone under 18 has used the platform and submitted personal information, please contact us so we can take appropriate action.
Grievance Redressal
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address user concerns. If you have any issues related to how your data is handled or any other aspect of the platform, you may contact our Grievance Officer at the email address provided below. We aim to respond to all complaints within 15 business days.
Grievance Officer: Alok Pandey, Email: support@askfuzz.ai.
Updates to the Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The most current version of this policy will always be available on our website or app. By continuing to use fuzz after any changes are published, you agree to the updated terms.