The Telecom Regulatory Authority of India (Trai) launched a revamped version of its MyCall app on August 3, 2026, offering several new consumer-centric features. According to reports from NDTV Profit and Daijiworld Media Network, the upgraded app allows users to rate voice calls on a one-to-five-star system, report call drops and other issues, and receive automatic post-call feedback prompts. The app will track both quality of service and quality of experience metrics to provide comprehensive consumer insights. Anonymised data on call quality collected via the app will be shared with telecommunication companies, with these firms expected to use the information to optimise their networks. As reported by Trai, the app enables telecom users to assess and report their voice call experience by submitting real-time feedback along with relevant network parameters, with feedback shared in anonymised form to allow operators to identify network issues and take corrective action.
Anil Kumar Lahoti, chairman of Trai, emphasized that customer feedback would help improve telecom services. As reported by NDTV Profit and Daijiworld Media Network, Lahoti stated that the application enables consumers to view their feedback history and undertake coverage tests, providing useful inputs to telecom service providers for targeted network optimization. The chairman noted that information collected through the app will enable Trai to supplement its quality of service monitoring framework with real-world consumer feedback. Commenting on the launch, Lahoti stated that every telecom consumer experiences network quality first-hand, and the revamped TRAI MyCall app is expected to strengthen consumer participation in assessing telecom service quality by enabling subscribers to provide immediate feedback on their call experience. The initiative reinforces TRAI's commitment to a consumer-centric, transparent and data-driven approach to improving the quality of telecom services. Speaking on the occasion, Lahoti said "The revamped TRAI MyCall app is expected to strengthen consumer participation feedback on telecom service quality by enabling subscribers to provide immediate and perceived feedback on their call experience. The feedback will assist Telecom Service Providers in identifying network deficiencies and taking corrective measures, enhanced customer satisfaction, and a better overall mobile communication experience."
The revamped app represents the first comprehensive upgrade since its launch in 2018 and will be available to all users on Android devices. According to NDTV Profit and Daijiworld Media Network, Trai is facing certain technical difficulties to put the MyCall app on Apple's App Store and is in talks with the company regarding the same. This means iOS users will have to wait to access the app, though the regulatory body is actively working to resolve these technical issues. The app is available for Android devices and can be downloaded from the Google Play Store at this link: https://play.google.com/store/apps/details?id=com.trai.mycall. As reported by Trai, the app offers instant voice call rating using a 1–5 star system, report call quality issues including call drops, echo during calls, audio delay, cross connection, voice breaking, one party unable to hear the other, and calls taking too long to connect, which shall be available to respective service provider for corrective action, automatic post-call prompts for seamless participation, rating and feedback history on interactive map, and a Coverage Test feature to assess mobile signal strength.
Officials indicated that technological developments in networks and devices prompted the app's revamp, with Lahoti noting that consumer feedback would assist telecom service providers in identifying network deficiencies and taking corrective measures. The app's consumer feedback will now be shared directly with telecom service providers, a feature that was not available in the previous version, enabling real-time network optimization efforts across the telecommunications sector. As reported by Trai, while operators measure network performance using technical Quality of Service (QoS) parameters, the TRAI MyCall app combines consumer feedback with network information to provide a more comprehensive assessment of telecom service quality and helps TRAI evaluate the Quality of Experience (QoE) across telecom networks based on real consumer feedback. The app offers instant voice call rating using a 1–5 star system, report call quality issues including call drops, echo during calls, audio delay, cross connection, voice breaking, one party unable to hear the other, and calls taking too long to connect, which shall be available to respective service provider for corrective action, automatic post-call prompts for submitting feedback, rating and feedback history displayed on an interactive map, and a Coverage Test feature to assess mobile signal strength. With over 1.3 billion telecom subscribers in India, voice calling continues to be the most fundamental telecom service and is often the first indicator of network quality experienced by consumers.
TRAI Chairman Anil Kumar Lahoti emphasized that the app represents a significant shift toward evidence-based regulation, noting that actual consumer experience adds another critical dimension reflecting how networks perform under real usage conditions. According to NDTV Profit and Daijiworld Media Network, Lahoti clarified that use of the app remains entirely voluntary and that TRAI has no plans to integrate the feedback mechanism into phone calling apps or make it mandatory. He stated that "Consumer is the king" and that every feedback matters in improving telecom services. The chairman noted that aggregated insights from the app would help identify recurring network issues across different regions and usage conditions, with this data feeding into TRAI's broader QoS monitoring framework. Lahoti placed the MyCall app within a wider family of consumer-facing TRAI applications, alongside TRAI MySpeed for broadband speed measurement and TRAI DND for managing unwanted commercial communication, reflecting TRAI's ongoing effort to use consumer data for evidence-based regulation. On whether feedback data could trigger punitive action against operators, Lahoti clarified that punitive action would continue to be based on objective, measurable technical parameters generated through TRAI's network monitoring and drive tests, not on app-based feedback alone.
