Global technology services company DXC Technology has opened a new flagship AI-first Customer Experience Centre in Bengaluru, strengthening its India presence with a 200,000-square-foot facility designed to help enterprises move from AI experimentation to large-scale deployment. According to reports from DXC Technology, the Bengaluru centre is one of the company's largest global delivery hubs and is strategically located in Bengaluru's technology corridor, bringing together Customer Experience Zones, Fluid Collaboration Hubs, Ideation Studios, Co-Creation Labs, and Partner Experience Zones. The facility is aimed at enabling customers to collaborate directly with DXC consultants, engineers and technology partners to design, test and deploy artificial intelligence solutions across industries, serving DXC's 38,000-strong workforce in India.
The facility houses a flagship AI Hub, immersive customer experience zones, co-creation labs, ideation studios and collaboration spaces where enterprises can identify high-value AI use cases, rapidly prototype solutions and integrate AI into their existing technology infrastructure. As reported by DXC Technology, in addition to AI capabilities, the centre includes a Cyber Range, Security Operations Centre (SOC), Network Operations Centre (NOC) and Forensics Labs, allowing customers to simulate, deploy and monitor AI-powered enterprise solutions throughout their lifecycle. These integrated capabilities support full lifecycle delivery — from ideation and prototyping to deployment and optimization, with spaces built to enable DXC teams, customers, and partners to co-create solutions, accelerate AI adoption, and showcase innovation in real time.
Ramnath Venkataraman, President, Consulting & Engineering Services at DXC Technology, emphasized that India will play a pivotal role in the company's AI strategy. According to DXC Technology, the new Customer Experience Centre brings together engineering talent in a space designed for deeper collaboration with customers and partners, helping them move faster from ideas to measurable business outcomes. The facility will showcase capabilities across AI, consulting, engineering, cloud, cybersecurity and network transformation, with a focus on integrating AI into enterprises' core technology systems and enabling co-creation, engineering and scaling of AI-powered solutions that address complex business challenges. As reported by Business Standard, Venkataraman stated that "India is really the engine that drives the thought leadership, creates the differentiated IP, executes it, and co-creates all of this with clients. It will remain a critical element."
Rob Le Busque, President, Asia Pacific & Japan at DXC Technology, described the new facility as a powerhouse for AI innovation, engineering excellence and customer collaboration. As reported by DXC Technology, by combining the company's consulting, engineering and operations capabilities under one roof, the facility helps enterprises accelerate AI adoption and build connected, AI-enabled businesses. The goal is to help customers create connected enterprises where people work alongside AI agents to run mission-critical systems, with the opening of the Bengaluru facility expanding DXC's global network of customer collaboration centres and reinforcing the company's strategy of helping enterprises scale AI deployment beyond pilot projects into business operations, with India positioned as a key hub for this regional initiative.
Ramnath Venkataraman, who spent three decades at Accenture and was brought in last year to turn around the business, has implemented significant changes to DXC's AI-led consulting approach. According to Business Standard, he has converted the entire design-build-test-operate lifecycle of applications into AI-led application services and established partnerships with companies like Anthropic and AWS that didn't exist 12 months ago. The company's consulting and engineering services businesses contribute 40% to the company's topline of $12.6 billion in annual revenue for FY26, while Global Infrastructure Services contributes 50%. Venkataraman expects these businesses to return to growth from the next financial year, with the consulting vertical targeting flat growth in FY28 before growing by about 4% the following year, despite current macroeconomic challenges and customer spending cuts on discretionary services.
