Post Office Savings Account (POSA) customers can now apply to convert their existing Customer Information File (CIF) to an Aadhaar-based e-KYC CIF. According to a recent order by the Department of Posts, the conversion will enable customers to conduct Aadhaar-authenticated transactions without pay-in slips up to a certain limit. The conversion process requires that the customer's mobile number and Aadhaar number must be linked to the existing CIF. If these details are not already linked, the branch post master (BPM) must obtain customer requests for updations and send them to the Account Office for necessary corrections.
The conversion process involves using the Digital Rural Enterprise Application for Mobiles (DREAM) app for all necessary updates. As reported by the Department of Posts, the BPM must click 'Core Banking Services' from the menu, then select 'Re-KYC', enter the Customer ID (CIF ID) and Aadhaar Number, and submit the request. The BPM will then request customer biometric authentication and obtain the customer's bio-metric details. If the name, date of birth, and gender match with the Aadhaar database, the CIF will be successfully converted to e-KYC CIF. The existing CIF ID will remain unchanged throughout this process.
Along with the introduction of Aadhaar-authenticated e-KYC, the Department of Posts has decided to introduce Branch post office (BO) interoperability. According to the order, branch post offices will now be enabled to perform transactions in accounts standing at any post office through Aadhaar authentication. However, non-Aadhaar authenticated transactions will continue to be performed only in the accounts standing in the same BO. This interoperability feature allows customers to transact at any post office branch once their accounts are converted to e-KYC CIF status.
