Global customer experience solutions provider Fusion CX is targeting an October 2026 launch for its ₹1,000-crore IPO, with the company now specifically eyeing a September-October 2026 timeline. According to The Hindu BusinessLine, Co-Founder, Managing Director and CEO Pankaj Dhanuka stated that while the company is looking at launching the IPO sometime in September-October 2026, market conditions will be the determining factor. The proposed public offering comprises a fresh issue of around ₹600 crore, while the remaining portion will be raised through an offer for sale (OFS).
As reported by The Hindu BusinessLine, Fusion CX has demonstrated exceptional financial growth with net profit jumping 128.3% year-on-year to ₹170 crore for FY26. The company reported revenue from operations of ₹1,818 crore in the last financial year, posting a 36.8% year-on-year growth over the previous year. Additionally, EBITDA increased 66.8% year-on-year to ₹330 crore. According to the company's Draft Red Herring Prospectus filed with SEBI, the compound annual growth rate was around 35% in the top line from FY24 to FY26, with expectations of continued growth for the next two to three years.
According to The Hindu BusinessLine, Fusion CX derives approximately 85% of its revenue from the US and Canada, while 11% comes from domestic operations and 3% from the UK and Europe. The Kolkata-headquartered company, which commenced operations in 2004, currently operates across 15 countries with 30 operating locations and employs around 17,000 people.
As reported by The Hindu BusinessLine, Fusion CX began investing in artificial intelligence around five years ago, anticipating a structural shift in customer interaction management. The company first experimented with AI internally before carving out a dedicated AI arm called Omind to house its products, teams, and investments. This strategic move positions the company to capitalize on the growing demand for AI-powered customer experience solutions.
