The Securities and Exchange Board of India (SEBI) resolved more than 5,500 investor complaints through its SCORES platform in May, demonstrating significant progress in addressing market grievances. According to the latest public notice from SEBI, the regulator disposed of 5,548 complaints during the month while receiving 4,918 fresh complaints, resulting in a net reduction of 629 complaints from the previous month. As of May 31, 2026, the total number of pending complaints declined to 5,537 from 6,167 a month earlier, marking substantial progress in clearing the backlog.
Indian stock markets extended gains for the second consecutive day, with the BSE Sensex rising 109.25 points (0.14%) to settle at 77,100.47 and the NSE Nifty gaining 34.35 points (0.14%) to close at 24,056. According to Rediff Money Desk, the rally was driven by falling oil prices and positive global market sentiment, with IndiGo-parent InterGlobe Aviation jumping 4.82% following a decline in global crude oil rates. Auto, aviation, and banking sectors led the gains, while profit-booking in IT and metal shares limited the upward momentum in the second half of trading.
Despite the overall reduction, SEBI reported that 10 complaints remained pending for more than three months as of May-end, involving entities such as KFin Technologies Pvt Ltd, Secur Credentials Ltd, and Eastern Investments Ltd. As reported by SEBI data, the regulator clarified that the pending complaints figure includes cases where entities or designated bodies have submitted action taken reports (ATRs) to investors within stipulated timelines but remain open to allow investors an opportunity to seek review if dissatisfied with the response.
SEBI reported that entities took an average of five days to submit ATRs on investor complaints in April, while the average resolution time for first-level review complaints stood at eight days. According to the latest SEBI data, the regulator noted that complaints are treated as disposed of if investors opt for the Online Dispute Resolution (ODR) mechanism, providing multiple avenues for resolution under the SCORES 2.0 framework.
Under the SCORES 2.0 system, complaints are automatically forwarded to concerned entities, which have 21 days to submit ATRs to investors. As reported by SEBI, if investors are dissatisfied with responses, they may seek first-level review within 15 days, followed by second-level review within another 15 days if still dissatisfied. In such cases, SEBI directly examines the matter and submits its ATR. The platform also treats complaints as disposed of if investors opt for the Online Dispute Resolution mechanism.
