A tribal woman in Chhattisgarh's Surguja district faced a unique challenge when she had to physically carry her 90-year-old mother-in-law on her back for nearly 3 km to collect pension money. According to reports from NDTV and Devdiscourse, the incident occurred in the Mainpat development block on Friday, with a video of the woman going viral on social media the following day. Sukhmaniya, who is in her late 50s, is a resident of Jangalpara village in the Kunia area and walked approximately 3 km to reach the Central Bank of India branch in Mainpat town on foot. In the video, the woman is seen walking along a road with her elderly mother-in-law on her back, demonstrating the physical challenges faced by elderly beneficiaries in accessing essential services.
The woman explained that a 'Bank Mitra' used to deliver the ₹500 monthly pension at her home, but the service had been discontinued for 3-4 months due to incomplete KYC formalities. As reported by NDTV and Devdiscourse, Mainpat Janpad Panchayat Chief Executive Officer Khushboo Shastri confirmed that the pension delivery service was stopped in January due to pending KYC requirements. The official stated that a Bank Mitra had been visiting the woman's house every month to deliver the pension amount, but the service was discontinued over the past four months due to pending KYC formalities. The incident highlights the challenges faced by elderly beneficiaries in accessing pension services, particularly when KYC formalities are pending.
On May 22, Sukhmaniya successfully reached the Central Bank of India branch in Mainpat town carrying her mother-in-law on her back without prior notification. According to NDTV and Devdiscourse, after completing the KYC formalities at the branch, the bank immediately released the ₹2,000 pending pension amount for the four-month period. The official confirmed that the Central Bank of India branch in Mainpat has seven Bank Mitras who deliver pension money at beneficiaries' homes. The case demonstrates the importance of doorstep delivery services for vulnerable populations, with the Central Bank of India branch maintaining seven Bank Mitras to serve beneficiaries who are unable to visit the bank.
The official stated that from the next month onwards, Sukhmaniya's mother-in-law will again receive the pension amount at her home. As reported by NDTV and Devdiscourse, the incident highlights the challenges faced by elderly beneficiaries in accessing pension services, particularly when KYC formalities are pending. The case demonstrates the importance of doorstep delivery services for vulnerable populations, with the Central Bank of India branch maintaining seven Bank Mitras to serve beneficiaries who are unable to visit the bank.
