At the seventh Global Fintech Fest (GFF) 2026 in Mumbai, In-Solutions Global (ISG) outlined its vision for AI-driven agentic commerce — where artificial intelligence agents can discover, decide and transact on behalf of users. According to reports from The Economic Times, the company's leadership, including co-founder and managing director Adelia Castelino and chief strategy and transformation officer Sachin Castelino, positioned agentic commerce as a fundamental shift from traditional digital payments. The concept involves AI agents acting on behalf of consumers and merchants to discover products, negotiate terms and execute payments, with humans setting the intent and guardrails rather than approving every individual step. As Sachin noted, "There is more that you need to understand as to how to use a particular system. But at the end of the day, there is a lot more flexibility that comes in for the consumers." However, he warned "Tread with a little bit of caution there as well" given the increased cognitive and security burden on users.
ISG leaders framed agentic commerce as a 'trust architecture' where compliance, governance and consumer protection become as critical as speed and convenience. As reported by The Economic Times, Sachin Castelino emphasized that the trade-off lies between freedom and responsibility, noting that while the system offers flexibility, personalization and speed, it imposes a heavier cognitive and security burden on users who must understand how to delegate authority to machines. The company advocates for phased rollout with robust guardrails built in as a foundational layer of the money-movement rail rather than an afterthought. Every autonomous payment must leave a defensible digital trail with evidence that can show consumer instructions and resulting transactions in case of disputes. Adelia Castelino explained that digital signatures and auditability are non-negotiables, with every transaction requiring a defensible digital trail that shows consumer instructions and resulting transactions in case of disputes. Sachin warned that "Things are at everyone's fingertips. But now you have to use it with a lot more caution, so that there's a lot more control — because it can take over your lives very, very quickly."
ISG's IFSCA licenses in GIFT City enable the company to grow its business across 190 countries, positioning it to build a genuinely global payments infrastructure from an Indian base. According to The Economic Times, Adelia Castelino explained that these licenses open jurisdictions beyond India while positioning the company to extend agentic-commerce capabilities into cross-border markets. The company's approach emphasizes 'compliance by design' rather than aesthetics, with Sachin noting that organizations working on compliance frameworks now will benefit for the next four to five years. The leadership warned that post-quantum cryptography will raise stakes for payment enablers, requiring preservation of evidence across the entire transaction lifecycle. As quantum computing eventually renders today's cryptographic signatures breakable, enablers will be responsible for preserving and protecting evidence from the past, present and future to maintain trust across the entire transaction lifecycle. Adelia expects strong adoption as ISG scales AI-powered transaction infrastructure across these new markets, but insists "execution, governance and consumer trust must scale in step with innovation."
ISG's message emphasizes that trust must be built as infrastructure, not bolted on after adoption. As reported by The Economic Times, Sachin warned that while technology is accessible, users must exercise caution with control because systems can take over lives quickly. The company positions itself as betting on organizations that treat governance as a feature, advocating for certified agents, real-time validation, immutable audit trails, and compliance designed in from day one. The risk assessment focuses on systemic rather than individual concerns, with potential surges in mistaken purchases and disputes that could damage trust across entire commerce ecosystems, not just individual merchants or consumers. The leadership's positioning statement at GFF read less like a product pitch and more like a positioning statement, signaling that the winners in agentic commerce will be those who treat governance as a feature, not a constraint. Sachin was blunt about the stakes: "Payments is something that touches everybody's lives... the ability to be compliant, the ability to be secure and the most important piece is consumer protection."
