Goa Police have dismantled an illegal call centre operating from the Verna Industrial Estate in South Goa and arrested 26 persons for allegedly cheating US citizens by impersonating bank employees. According to police reports, the raid was conducted at a factory hub in Verna in the early hours of May 28, where the illegal setup was found to be functioning. All 26 accused, hailing from various states including Nagaland, Assam, West Bengal, Bihar, Madhya Pradesh, Gujarat and Maharashtra, were residing in rented accommodation at Sancoale in South Goa.
As reported by police, the accused targeted Americans by posing as officials of US-based banks through internet-based calling systems. They allegedly duped victims by persuading them to transfer money under false pretences, often through gift cards. The accused used VPN-based calling and spoofing technology to mask their identity and location while contacting victims abroad, enabling them to impersonate legitimate bank officials and deceive their targets.
During the operation, authorities seized 145 laptops, 45 mobile phones, routers, headphones and other electronic accessories used in the alleged fraud. The total value of the seized items is estimated to be around ₹55 lakh. According to police, these electronic devices were essential components of the fraudulent call centre operations.
A case has been registered under the Bharatiya Nyaya Sanhita and the Information Technology Act. A local court on Thursday remanded all the accused in police custody for two days. Police said further investigation is underway to identify the others involved in the racket. The case highlights the growing sophistication of cybercrime operations targeting international victims through advanced technology and organized fraud networks.
Police have urged the public to contact the national cybercrime helpline '1930' or approach the nearest police station in case of suspicious activity. This operation demonstrates the continued efforts by law enforcement agencies to combat cybercrime and protect citizens from international fraud schemes that exploit digital communication platforms for financial gain.
