According to The Hindu BusinessLine, WazirX has demonstrated significant recovery in key performance metrics following its restructuring efforts. The platform achieved a 90%+ customer satisfaction score for support team interactions, a substantial improvement from the low 60% range when operations resumed. Trading activity has shown remarkable growth, with spot platform traders increasing by 100-111% from July to September, while spot volumes surged 124% during the same period. As reported by The Hindu BusinessLine, the platform has now regained its original strength with the deposit-to-withdrawal ratio approaching pre-restart levels, indicating strong user confidence and platform stability.
As reported by The Hindu BusinessLine, the platform's user composition shows 94.4% of traders since restart were returning pre-shutdown customers, indicating strong customer retention. The platform recorded a 69.4% growth in first-time INR depositors and experienced a 52.5% increase in monthly first-time traders between November and September. Active trader participation increased by 111% from July to September, while individual deposit transactions rose by 88.1%. Notably, around 51% of first-time traders traded again within 90 days, demonstrating strong customer engagement and platform stickiness.
According to The Hindu BusinessLine, WazirX launched WazirX Futures in April 2026 and has seen rapid volume growth. The futures trading volume has now exceeded spot trading volumes, representing a significant shift in the platform's trading dynamics. The platform has also been increasing deposits and expects to cross into positive territory soon, with deposit-to-withdrawal ratios approaching pre-restart levels. As reported by The Hindu BusinessLine, this futures growth has been instrumental in attracting trading audiences and demonstrating the platform's renewed strength in derivatives markets.
As reported by The Hindu BusinessLine, the first half of 2026 was characterized by bearish sentiment due to geopolitical concerns and AI investment trends. However, the platform has observed an upward trend in recent months, with some capital returning from AI investments back to cryptocurrency markets. Regarding regulatory clarity, the compliance environment has improved significantly, with full clarity on tax filing procedures eliminating previous confusion about proper tax compliance. As reported by The Hindu BusinessLine, this regulatory clarity has been a major factor in restoring investor confidence and reducing confusion that previously existed in the crypto taxation landscape.
According to The Hindu BusinessLine, WazirX Founder Nischal Shetty expressed the platform's ambition to regain its leading position in the cryptocurrency ecosystem. The company aims to generate profits that can be distributed to creditors impacted by the cyber attack and return funds to customers. Shetty described the current phase as the platform being 'reborn again' while maintaining confidence in continued growth trajectory. As reported by The Hindu BusinessLine, the platform is now regaining its original strength with metrics approaching pre-restart levels, positioning it well for future expansion and market leadership in the competitive crypto exchange landscape.
