Wipro has renewed its long-standing Digital Workplace Services contract with ABB, a global technology leader in electrification and automation. According to reports from Business Standard and Business Upturn, the renewed engagement builds on an established relationship spanning multiple years between the two companies. The partnership has been extended to further enhance the scope and quality of digital workplace services that Wipro provides to ABB. Under the strengthened partnership, Wipro will continue delivering end-to-end AI-enabled Digital Workplace Services for ABB's global operations while further enhancing employee experience through advanced automation, AI powered service capabilities, and workplace modernization initiatives. The engagement was referenced in Wipro's financial results press release dated April 16, 2026, indicating its significance to the company's recent financial performance.
The renewed engagement will modernize ABB's digital workplace with AI-led, experience-centric capabilities delivered through Wipro's AI Live Workspace and Digital Workplace Services offerings. As reported by Business Standard and Business Upturn, this initiative will be operationalized through WINGS, Wipro's AI-powered delivery platform for operations. The platform will be powered by Wipro Intelligence™, the unified suite of AI platforms, solutions and transformative offerings that Wipro brings to the table. The services will include AI-enabled support, automation and predictive workplace management to improve workplace operations across ABB's global workforce. The partnership aims to augment the employee experience using advanced AI techniques and automation in line with modern workplace trends.
Through SmartOps, Wipro's AIOps capability, the focus will be on more autonomous and predictive workplace services. According to Business Standard and Business Upturn, these services include GenAI-powered self-service, virtual agents, auto-remediation and AI-assisted dispatch. By harnessing telemetry and usage insights, Wipro will optimize device lifecycle management and strengthen endpoint security operations, while supporting ABB's digital transformation and sustainability ambitions. The programme is designed to help ABB provide a consistent digital workplace experience across its global operations while responding to the specific requirements of employees in different markets. The renewed engagement emphasizes the importance of improving device lifecycle management and strengthening endpoint security operations.
The renewed contract further strengthens Wipro's presence in the industrial and manufacturing sector, where companies are increasingly adopting automation and AI to modernize workplace services. As reported by Business Standard and Business Upturn, the companies expect the technology-led approach to support higher productivity, better employee experience and improved operational efficiency. Ana Jauregui, Head of Consumer Experience at ABB, emphasized the critical importance of this partnership, stating that "As ABB operates at global scale with a highly diverse workforce, the reliability, security, and user experience of our digital workplace are critical." She noted that Wipro's ability to deliver standardized services while remaining responsive to local needs will help drive higher productivity, improve employee satisfaction and support long-term digital and sustainability ambitions. Madhavan R, Managing Director & Country Head of Switzerland at Wipro Limited, praised the partnership, noting its foundation in trust and shared innovation goals. He emphasized that as AI becomes a defining force in the future of work, Wipro is bringing together expertise and AI-led Digital Workplace capabilities to help ABB create a more intelligent, automated, resilient, and employee-centric workplace experience for colleagues across the globe.
