One Point One Solutions has secured a three-year Customer Experience Operations mandate from Vijayanand Travels (VTPL), one of India's leading passenger transportation companies. According to reports from Business Standard, this partnership aims to strengthen passenger engagement and elevate service consistency across the brand's network. The engagement represents a significant contract win for One Point One Solutions in the customer experience management sector, marking a key milestone as the company expands its business process management footprint into the travel and transportation sector. As per Business Upturn, the agreement marks an important step for One Point One Solutions as it ventures into the travel sector, with the collaboration including providing AI-enabled, 24x7 multilingual passenger support from the firm's Bengaluru delivery centre.
Despite broader market weakness, One Point One Solutions shares surged 5.39% to ₹60.18 following the contract announcement, significantly outperforming the benchmark Nifty 50 index which fell 0.28% to 24,567.00. The stock witnessed exceptional investor participation with trading volume rising to 27.4 lakh shares, substantially higher than its 30-day average of 9.64 lakh shares. This strong market response reflects investor confidence in the company's strategic expansion into the travel and transportation sector, with the three-year mandate providing predictable, long-term revenue visibility that supports operational stability and growth trajectory in the competitive BPM industry.
Under the mandate, One Point One Solutions will deliver 24/7 multilingual customer support services for VTPL using AI tools and multilingual human support. As reported by Business Standard, the engagement will be delivered from the company's Bengaluru delivery centre through a dedicated customer experience team. This centralized approach ensures consistent service delivery across VTPL's operations, with the company's AI-powered systems delivering round-the-clock, multilingual passenger care at scale. According to Business Upturn, the strategic engagement will focus on enhancing passenger engagement, improving service responsiveness, and ensuring a seamless travel experience across VTPL's network, aligning with One Point One Solutions' strategy to strengthen its position as a trusted partner in AI-powered customer experience by expanding into high-growth industry sectors.
The dedicated customer experience team will focus on first-contact resolution, faster response times, operational excellence, and superior customer satisfaction. According to Business Standard, these service delivery metrics are designed to improve passenger experience and reduce customer service escalations. As per Business Upturn, this latest mandate underscores the growing demand for technology-driven customer experience solutions, combining automation with human expertise to drive measurable business outcomes. The partnership represents VTPL's commitment to enhancing its customer service capabilities through specialized outsourcing partnerships, with One Point One Solutions' AI-driven hybrid contact center strategy successfully scaling into logistics and transportation sectors.
The contract win comes alongside strong financial performance, with One Point One Solutions reporting total income of ₹99.71 crore for Q4 FY26, representing a 35.4% YoY increase from ₹73.62 crore in Q4 FY25. The company completed a 100% acquisition of ITCube Solutions for ₹84 crore in July 2026, following its dual listing on the BSE in April 2026. Additionally, the company completed its USD 33.37 million acquisition of LATAM-based Netcom BCC in March 2026 to accelerate global market expansion. The multi-year structure of the deal provides predictable, long-term revenue visibility, underpinning operational stability and supporting the company's growth trajectory in the competitive BPM industry.
By winning the Vijayanand Travels mandate, One Point One Solutions has proven that its AI-driven hybrid contact center strategy can scale seamlessly into high-growth sectors beyond its traditional BFSI core. As per Business Upturn, the company, founded in 2008, is a publicly listed company with over 17 years of expertise in customer experience and operations management, with a global presence and nine delivery centres catering to various sectors including finance, healthcare, ecommerce, and more. The integration of high-value client portfolios alongside recent international acquisitions should enhance operating margins and solidify the company's status as a global BPM player, with upcoming Q1 FY27 financial results scheduled for announcement on August 12, 2026. Akshay Chhabra, Chairman and Managing Director of One Point One Solutions Limited, stated, "Every meaningful milestone begins with trust and is strengthened through long-term partnerships. We are pleased to be chosen by Vijayanand Travels Pvt. Ltd. to support an important part of its customer engagement journey. This mandate reflects the confidence our clients place in our people, capabilities and ability to deliver high-quality customer experiences at scale."
