Infosys has significantly expanded its multi-year partnership with Metsä Group, a globally operating forest industry company based in Finland, to support the transformation of Metsä's IT landscape into a more efficient, unified and AI-ready operating model. According to reports from Business Standard, the IT services firm will deliver end-to-end IT services across the company's global operations, managing comprehensive IT operations including cloud, applications, workplace services and service desk support. This expanded engagement represents a significant scaling of the long-standing collaboration between the two companies, as announced on August 5, 2026.
Central to the transformation is Infosys Topaz Fabric, a purpose-built, composable and open agentic services suite that will power agentic AI capabilities and embed intelligence across Metsä Group's IT operations. As reported by Business Standard, Infosys will leverage its industry expertise and technology capabilities to manage Metsä Group's application management, cloud operations, workplace services, on-site IT/OT interface support, and service desk operations across both mill and office locations. Through these efforts, Infosys will help drive productivity and economies of scale, while laying the groundwork for continuous innovation through automation, generative AI, and data-driven service management. The technology suite will also help lift service delivery, speed up issue resolution, and enable cost savings across the expanded engagement.
According to Business Standard, the expanded engagement is expected to enhance service delivery, accelerate issue resolution and generate cost savings across the company's IT operations. Kristiina Lammila, Chief Information Officer at Metsä Group, stated that this engagement marks a new chapter in Metsä's long-standing collaboration with Infosys, as they simplify and transform their IT sourcing model to meet the efficiency demands of today's business environment. Kristiina Lammila emphasized their confidence in the joint ability to deliver on transformation targets and accelerate Metsä's IT transformation, powered by AI.
As reported by Business Standard, Ruchir Budhwar, EVP & Industry Head, Europe, Manufacturing, Infosys, noted that the forestry industry is contending with rising cost pressures, growing operational complexity, and the need to scale AI-driven innovation, all at once. Ruchir Budhwar highlighted that Metsä Group is approaching these challenges with real clarity and ambition, and its decision to consolidate and transform the Group's IT with Infosys reflects the trust built over years of collaboration. Ruchir Budhwar emphasized their commitment to delivering outcomes that matter most to Metsä's business, while deepening their long-term commitment to the Finnish market and strengthening their position as a leading technology partner in the region.
