IT services and solutions provider Hexaware Technologies Ltd announced a strategic partnership with SmartRent Inc. to transform customer operations and revenue processes through AI-native solutions. According to reports from CNBC TV18, the partnership will focus on three connected workstreams including AI-native customer experience, bill-to-cash operations, and lead-to-order process transformation using Salesforce Revenue Cloud Advanced. SmartRent Inc. is a leading technology provider for apartment communities and smart operations solutions for the rental housing industry, and as per Business Wire, the company is executing its Vision 2028 strategic framework to transform an installed base of millions of smart devices and daily users into advanced property intelligence.
Under the operational framework, Hexaware will run SmartRent's customer support operations from its Hyderabad delivery center, where experienced support staff work with advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. As reported by CNBC TV18, this will improve SmartRent's customer experience, driving higher satisfaction and service quality. In the revenue operations segment, Hexaware will implement an intelligent bill-to-cash platform aimed at improving revenue outcomes and managing data, insights, actions and processes to support better days sales outstanding (DSO) performance. The company will deploy Salesforce Revenue Cloud Advanced to streamline SmartRent's quoting and order workflows, with implementation expected to support faster quote cycles, improved pricing governance and a unified view of the revenue pipeline. The joint program features an integrated corporate governance model with transition timelines structured to begin generating active operational efficiencies before the end of 2026.
Under the customer experience initiative, Hexaware will deploy AI-powered voice agents and intelligent orchestration across voice, email and chat channels to enhance SmartRent's customer support operations and improve service delivery. According to CNBC TV18, this will include AI-native customer experience solutions that provide contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat for enterprises. Eravi Gopan, President & Global Head – Technology, Products, and Platforms at Hexaware, emphasized the need for enterprises to build operating models where AI, technology, processes, and workforce operate in harmony, stating that "Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That's what we're building with SmartRent."
Frank Martell, President & CEO of SmartRent, stated that the partnership provides operational depth and technology foundation to deliver fast, intelligent, and dependable service at scale. Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services at Hexaware, highlighted the pairing of domain subject matter experts with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to create an adaptive operations platform. Suresh Kumar Bennet explained that "We're pairing domain SMEs with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage." Eravi Gopan added that "SmartRent has established itself as an industry pioneer and a leading innovator in property technology, and Hexaware is honored to partner with them to support their impressive scale with forward-thinking operational infrastructure."
According to InvestingPro analysis, Hexaware Technologies Ltd has a market capitalization of $3.49 billion and posted revenue of $1.48 billion over the last twelve months with 11.28% growth, while maintaining a return on assets of 13.2%. The company currently trades below its Fair Value, placing it among promising opportunities on the platform's most undervalued stocks list. Shares of Hexaware Technologies Ltd ended at ₹535.50, down by ₹9.95, or 1.82%, on the BSE following the partnership announcement. According to CNBC TV18, this represents a decline in the stock price despite the strategic partnership announcement, indicating mixed market reaction to the company's business developments.
