HCL Technologies (HCLTech) has significantly expanded its collaboration with Google Cloud and ServiceNow to deliver AI agents for enterprise adoption on the Gemini Enterprise platform. According to reports from Business Standard, this strategic partnership launch coincides with HCLTech's sponsorship of the Sydney Google Cloud Summit 2026, demonstrating the company's commitment to advancing AI capabilities in enterprise environments. The expanded collaboration reflects HCLTech's focus on helping enterprises move from AI experimentation to large-scale deployment, as the company works to accelerate digital transformation through cloud technologies, AI and ecosystem partnerships. Jagadeshwar Gattu, President, Digital Foundation Services at HCLTech, emphasized that "Agentic AI will only deliver enterprise value when it is built on a resilient, secure and scalable digital foundation." The collaboration enables enterprises to embed intelligence into mission-critical environments with the governance, visibility and operational rigor needed to drive measurable outcomes at scale.
Building on HCLTech's recently launched Gemini Enterprise business unit, the latest collaboration combines advanced ServiceNow AI capabilities, enterprise workflow orchestration and industry expertise to enable organizations to deploy and scale AI in real business environments. As reported by Business Standard, this integration brings together Gemini's advanced AI capabilities with ServiceNow's workflow platform, anchored in ServiceNow's Blueprint for Agentic Business, a framework for structured, outcome-driven AI adoption. According to HCLTech, the partnership combines HCLTech's deep infrastructure, cloud and operations expertise with Google Cloud's Gemini Enterprise platform and ServiceNow's workflow and AI capabilities, helping clients move from experimentation to production-ready adoption. Vijay Guntur, Chief Technology Officer and Head of Ecosystems at HCLTech, noted that "Enterprises are moving quickly from exploring AI to embedding it at the core of their operations, and that shift requires stronger levels of integration and orchestration."
HCLTech will introduce enterprise AI solutions on Gemini Enterprise that combine Gemini's advanced AI capabilities with ServiceNow's workflow platform. According to the report, this includes a next-generation Factory Shop Floor Assistant that delivers real-time operational intelligence to manufacturing environments, enabling faster decision-making and improved efficiency. The tool provides real-time operational insights to manufacturing companies, helping them improve decision-making and efficiency while supporting the broader trend of moving from AI experimentation to embedding the technology into core operations. Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud, emphasized that "Bringing agentic AI to the enterprise requires deep integration into the systems that businesses rely on every day." The Factory Shop Floor Assistant is designed to provide real-time operational information on the production floor, helping manufacturers maintain operational visibility and efficiency.
Initial solutions span two high-impact domains with Gemini Live, integrated with ServiceNow Field Service Management, delivering real-time audio and visual intelligence to field technicians for faster issues resolution. As reported by Business Standard, the customer experience solutions ensure customer intent is preserved across channels, demonstrating the breadth of applications for AI in enterprise environments. The customer service tools are designed to maintain customer intent as interactions move across different channels, a longstanding challenge for businesses trying to automate support without losing context. In IT operations, the ServiceNow agent available through Google Cloud Marketplace is aimed at incident management and remediation, reflecting demand from companies trying to use AI in core operational environments while keeping systems under tighter control. The company is also leveraging ServiceNow's AI Control Tower to enhance visibility and governance of AI agents within Gemini Enterprise, while the collaboration enables organizations to orchestrate AI agents across workflows, systems and teams while improving productivity, governance and business outcomes.
An ITOps ServiceNow Agent is available on Google Cloud Marketplace for Gemini Enterprises to support incident management and remediation in enterprise IT environments. According to the report, this comprehensive approach to AI integration demonstrates HCLTech's commitment to providing end-to-end AI solutions across multiple enterprise domains, from manufacturing to customer service and IT operations. The collaboration has received industry support from key executives, with Satish Thomas, Vice President of Applied AI and Platform Ecosystem at Google Cloud, emphasizing the need for deep integration into business systems, and Michael Park, Senior Vice President, Global Partnerships and Channels at ServiceNow, highlighting the importance of connected systems for unlocking AI's full value. HCLTech will showcase these solutions at the Sydney ServiceNow World Forum where enterprise leaders will explore how cloud, AI and ecosystem collaboration can accelerate business transformation. The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.
