The Food Safety and Standards Authority of India (FSSAI) has issued nine notices to Swiggy Instamart following multiple consumer complaints alleging violations under the Food Safety and Standards Act 2006. According to FSSAI reports, the Food Business Operator (FBO) has been directed to submit a detailed explanation and compliance report, failing which appropriate legal action will be initiated. The regulatory body emphasized that consumer complaints alleged the supply of expired, spoiled, rotten, contaminated and otherwise unsafe food products through Swiggy Instamart. In a social media post on X, FSSAI stated that these notices were issued following multiple consumer complaints alleging violations under the FSS Act 2006.
FSSAI observed several serious violations in the products supplied through Swiggy Instamart. NOICE Eggs were reportedly marketed under a brand name not covered under the product categories approved in the existing FSSAI licence, with the FBO directed not to market the product unless it was covered under the valid licence and to apply for licence modification if required. Healthify 100% Whey Protein 1 kg and Noice Homestyle Madras Mixture with Peanuts were allegedly supplied after their expiry dates. The most concerning violation involved Akshayakalpa Organic Egg, which was reportedly found expired, rotten, emitting a foul odour, with signs of contamination, rendering it unfit for human consumption, with no corrective action taken by the FBO despite escalation. According to FSSAI, an infant food formulation was reportedly found in a highly deteriorated and unsafe condition, showing signs of contamination and improper storage and handling. Even after return of the same product, it was allegedly re-supplied. Complaints also alleged delivery of contaminated eggs and milk, along with damaged packaged food items through Swiggy Instamart.
FSSAI also observed incorrect, invalid or non-existent FSSAI licence number and food business entities being listed under names different from those reflected against their FSSAI Registration. The regulator noted that some complaints alleged that no satisfactory response, grievance redressal or corrective action was taken despite the complaints being forwarded or escalated, while one complaint stated that only a refund was offered without addressing the reported food safety concerns. These notices raised concerns regarding seller onboarding, compliance verification, traceability, food quality monitoring, consumer grievance redressal, supervision of food business activities and the adequacy of food safety compliance systems. The regulatory body has been posting on social media platforms regarding actions taken on food business operators, with these notices based on suo motto cognizance as well as consumer complaints.
Swiggy Limited has successfully resolved a regulatory issue with FSSAI concerning its Toing platform by receiving a modified licence on July 09, 2026. The initial prohibition order was issued on July 06, 2026 by the Designated Officer, Karnataka, seeking explanation regarding the updation of licence particulars for the food ordering and delivery application. The company confirmed that the matter involved no food safety concerns and has since resolved the issue by updating the necessary details. Swiggy stated that the observations forming the basis of the order have been fully addressed with the issuance of the modified licence, with no major financial impact on its overall operations or financial position.
